Last updated: 28 March 2026

Queen Consultancy Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller is Queen Consultancy Ltd, Company Number 15155364, registered at 3504, 100 Anaconda Cut, Greengate, Salford, Greater Manchester, M3 7NG. For data protection enquiries, contact us at info@queenconsultancy.com.

2. Information We Collect

Client information: Name, email address, phone number, business name, business address, and billing information provided when you subscribe to our services or contact us for a consultation.

Lead data: Information about leads generated through our marketing campaigns on behalf of clients, including name, phone number, email address, and enquiry details.

Website visitor data: IP address, browser type, pages visited, and cookies as described in our cookie notice.

Payment information: Payment details are processed securely by our payment provider, Stripe. We do not store full payment card details on our systems.

3. How We Use Your Information

We use your information to provide and manage our digital marketing and lead generation services; process payments and manage subscriptions; communicate with you about your account and services; deliver qualified leads to your CRM and communication channels; analyse campaign performance and optimise results; comply with legal and regulatory obligations; and protect against fraud and misuse of our services.

4. Legal Basis for Processing

We process your data on the following legal bases: performance of a contract (to deliver services you have subscribed to); legitimate interests (to improve our services, prevent fraud, and communicate with you); consent (where you have opted in to marketing communications); and legal obligation (to comply with applicable laws and regulations).

5. Data Sharing

We may share your information with Google (for advertising campaign management); Stripe (for payment processing); CRM providers (for lead management and delivery); and professional advisers (accountants, lawyers) where necessary.

We do not sell your personal data to third parties. We only share data with third parties where necessary to provide our services or comply with legal obligations.

6. Data Retention

We retain client data for the duration of the service agreement and for up to 6 years after termination for legal and accounting purposes. Lead data is retained for the duration of the client engagement. Website analytics data is retained for up to 26 months.

7. Your Rights

Under UK GDPR, you have the right to access your personal data; rectify inaccurate data; request erasure of your data; restrict processing of your data; data portability; object to processing; and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@queenconsultancy.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure access controls, and regular security reviews.

9. International Transfers

Some of our service providers (including Google and Stripe) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

10. Cookies

Our website uses cookies to improve your browsing experience and analyse site usage. You can manage cookie preferences through your browser settings. Essential cookies are required for the website to function; analytics cookies help us understand how visitors use our site.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to clients via email. The latest version will always be available on our website.

12. Complaints

If you have concerns about how we handle your data, please contact us first at info@queenconsultancy.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

13. Contact

For privacy-related enquiries:
Email: info@queenconsultancy.com
Queen Consultancy Ltd, 3504, 100 Anaconda Cut, Greengate, Salford, Greater Manchester, M3 7NG