Last updated: 28 March 2026

These Terms of Service (“Terms”) govern your use of digital marketing and lead generation services provided by Queen Consultancy Ltd (“we”, “us”, “our”, “Queen Consultancy”). By subscribing to or using our services, you (“the Client”) agree to be bound by these Terms.

1. Services Provided

Queen Consultancy provides comprehensive digital marketing and client acquisition services for home service businesses. Our services include, but are not limited to:

Google Ads campaign setup, management, and optimisation; qualified lead generation and delivery; CRM (Customer Relationship Management) setup, configuration, and ongoing management; lead tracking and follow-up automation; performance reporting and analytics; and dedicated account management.

The specific services included in your package will be confirmed in your subscription agreement and may vary depending on the tier selected.

2. Subscription and Billing

Your subscription begins upon signing the service agreement and making your first payment. Subscription terms (monthly, quarterly, or annual) are agreed at the point of sign-up and detailed in your service agreement. You will be billed automatically at the start of each billing cycle for the agreed management fee.

Google Ads spend is separate from the management fee and is billed directly by Google or through our managed ad accounts as agreed. The management fee covers all Queen Consultancy services; ad spend covers the cost of running advertisements on Google’s platform.

3. Service Delivery

Campaign setup begins within 48 hours of agreement and receipt of first payment. Ongoing management and optimisation is provided continuously throughout the engagement. We will deliver qualified leads to your CRM and/or agreed communication channels on an ongoing basis.

While we make every effort to deliver high-quality leads and maximise campaign performance, we do not guarantee specific lead volumes, conversion rates, or revenue outcomes, as these depend on factors outside our control including market conditions, the Client’s responsiveness to leads, and the Client’s pricing and service quality.

4. Client Responsibilities

The Client agrees to respond to delivered leads in a timely manner; provide accurate business information for campaign setup; grant necessary access to advertising accounts and CRM systems; communicate promptly regarding any concerns or changes to services; and use the CRM and tools provided in accordance with their respective terms of service.

5. Cancellation

Upon cancellation, we will complete any work in progress for the current billing period. Access to Queen Consultancy-managed tools and systems may be revoked at the end of the notice period unless alternative arrangements are agreed.

6. Refunds

If you have received services (including but not limited to lead delivery, campaign setup, CRM configuration, or active ad management), refund eligibility will be determined based on the extent of services already provided. Any refund issued is at the sole discretion of Queen Consultancy.

Filing a payment dispute or chargeback after receiving services and/or a refund may result in recovery action and termination of services.

7. Intellectual Property

All campaign strategies, ad copy, audience targeting configurations, and optimisation methodologies developed by Queen Consultancy remain the intellectual property of Queen Consultancy. The Client retains ownership of their own business data, customer information, and any content provided to us for use in campaigns.

8. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. This includes but is not limited to campaign performance data, client lists, pricing strategies, and business processes.

9. Limitation of Liability

Queen Consultancy’s total liability under these Terms shall not exceed the total fees paid by the Client in the three months preceding any claim. We are not liable for indirect, incidental, or consequential damages including lost profits or business opportunities. We are not responsible for the actions or decisions of third-party platforms including Google, Meta, or any CRM provider.

10. Disputes

Any disputes arising from these Terms shall first be addressed through good-faith negotiation between the parties. If resolution cannot be reached, disputes shall be governed by the laws of England and Wales, with exclusive jurisdiction in the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Clients will be notified of material changes via email. Continued use of our services after notification constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, contact us at:
Email: info@queenconsultancy.com
Queen Consultancy Ltd, 3504, 100 Anaconda Cut, Greengate, Salford, Greater Manchester, M3 7NG